MAXCO

Frequently Asked Questions

Whether you reserve a dumpster from us or not, this step by step guide will be a great resource to learn more about the different things to consider when selecting a dumpster for your next project.

A Step by Step Process for MAXCOs Dumpster Service

How to Rent a Dumpster.

Step 1. The Research Phase

Generally speaking most people have never reserved a dumpster before. If you're one of them, then you're probably in the research phase now, and trying to figure out what to expect for both size, weight, and price of the whole project. Lets try to answer a few of those questions now.

1A. Style of Dumpster

The first question is going to be Roll off Dumpster or Dump trailer. They are both perfectly fine to haul trash with, but each has unique benefits to you and your project. Lets explore both options.

Roll off Dumpster

Roll off Dumpsters are our most popular option. They sit low to the ground making the step in from the rear doors very easy. They also offer lower side walls allowing you to toss objects over the side much more conveniently.

Dump Trailer Service

Dump Trailers allow the dumpster to sit on a trailer frame, which means the only part of it that touches your driveway are the rubber tires. If you have a painted or paver driveway, the dump trailer may be a great option to consider.

1B. Size of Dumpster

The size of the dumpster is a very important piece of the puzzle. As a general rule of thumb you will probably have more stuff to get rid of then you think you do, so more space is almost always the right decision. You may be able to save money by selecting the right size the first time though, so lets take a look at our options.

15 Yard Roll off

7.5′ W x 16′ L x 4′ T

The 15 Yard Roll off has enough capacity to tackle a large majority of residential remodeling projects. If you are doing a single section, such as a Kitchen or Bathroom Remodel, this is probably the perfect choice. It’s also great for smaller household/shed/garage clean ups.

20 Yard Roll off

7.5′ W x 16′ L x 5′ T

The 20 Yard Roll off dumpster is the king of residential projects. It’s the perfect size for your driveway, can comfortably fit multiple rooms worth of furniture, and can tackle a large majority of remodeling projects. If it can’t fit in one, we can always schedule a swap out for another.

15/20 Yard Dump Trailer

7′ W x 14′ L x 5.5′ T

The Dump Trailer Service isn’t going to change the size of your booking vs a roll off dumpster. Whether you need 15 or 20 cubic yards you can select between either of the style options and disposing of the same amount of materials. Just decide what works best for you.

1C. The Variables

Here at MAXCO we offer the most customizable service options you’ll find in the industry. We allow you to choose as much or as little time or weight allowance as you like. By default our service period includes up to 2 days with 0 Tons. Additional Days can be reserved for $25 a day and Prepaid Tonnage can be reserved in increments of 2,000 lbs up to 4 Tons Total.

Residential Debris Weights

With most residential junk and debris projects you’ll generally end up between 0.5 to 1 Tons per 10 cubic yards. So a 15 yard dumpster will likely be just under or over 1 Ton and a 20 yard dumpster will likely be between 1 and 2 Tons, with a few potentially exceeding it on rare occasions. If you have no big heavy furniture most residential projects will be fine with 1 Ton.

Remodeling/Construction Weights

With remodeling and construction dumpsters the type of materials and weights can vary dramatically. I’d always recommend at least 1 ton of disposal, but for a majority of construction material disposal jobs we would recommend 2 tons minimum. Projects like large floors or roofing materials may see benefit by selecting the 3 or 4 ton prepaid option.

Step 2. The Booking Phase

Now that we understand the size, weight, and time elements to the process - lets dive into the booking process to better understand what to expect.

2A. Address Information

When you start the process of reserving a dumpster the first thing that will pop up with be your address information. The system will automatically allow you to enter the address for your home or job site.

Up to 39 Miles within Service Area

If you are within 40 miles from our home base in New Port Richey then once you enter the projects address the system will automatically allow you to proceed to the dumpster selections and contact information.

40+ Mile Service Area

If you’re beyond the 40 mile range then you will need to call us at 727.479.5669 to see if we may be available to assist you with your project.

2B. Dumpster Selection

Once you go beyond the address information, you’ll be asked to make your dumpster selection. This is where you’ll have to decide between the Roll off or Dump Trailer and which size would be right for you.

Size and Style

  • 15 Yard Roll off
  • 20 Yard Roll off
  • 20 Yard Dump Trailer

For a majority of projects the Roll off will be the best option for you. They are the lower priced option and easier to load. If you’re on the fence about whether the 15 or 20 yard is best for the amount of stuff you may need to dispose of, I’d recommend you just reserve a 20. As my uncle always says “Better to have it and not need it, then to need it and not have it.”

2C. Your Contact Information and Scheduling

Once you’ve made your dumpster selection, you’re almost done. We just need to gather your personal information so we know the “Who, What, and Where” of the project, answer a few questions, and select your dates. 

The Contact Form

First will be your name, phone number, and email. The Business name is optional, but we need a personal contact for all bookings regardless of whether the final invoicing is being billed to a company or not.

You’ll then answer a few questions in the notes. This helps us understand your project as well as where we are to place the dumpster. It also requires you to acknowledge a few important parts of our process which helps keep the both of us on the same page throughout the process.

Finally you’ll select your dates on the scheduler. By default the service selector will be set to a 2 day service period, but you may add as many days as you like up to 14 days total. When selecting your days of service the start date will be the first day you choose, and the pick up day will be the end date you see. 

For Example: If you are reserving a 2 day service, and your service date starts on Tuesday the 9th, pick up will be scheduled for the morning of Thursday the 11th.

2D. Additional Options

Once you’ve made your dumpster selection, you’re almost done. We just need to gather your personal information so we know the “Who, What, and Where” of the project, answer a few questions, and select your dates. 

Pre Paid Disposal

First will be your name, phone number, and email. The Business name is optional, but we need a personal contact for all bookings regardless of whether the final invoicing is being billed to a company or not.

You’ll then answer a few questions in the notes. This helps us understand your project as well as where we are to place the dumpster. It also requires you to acknowledge a few important parts of our process which helps keep the both of us on the same page throughout the process.

Finally you’ll select your dates on the scheduler. By default the service selector will be set to a 2 day service period, but you may add as many days as you like up to 14 days total. When selecting your days of service the start date will be the first day you choose, and the pick up day will be the end date you see. 

For Example: If you are reserving a 2 day service, and your service date starts on Tuesday the 9th, pick up will be scheduled for the morning of Thursday the 11th.

Additional Coverages

  • No Additional Protection – Satisfied with simply a dumpster for your time period? Just select here and move on.

  • Complete Protection Package – All the benefits of the Surface Protection and Cancelation Coverage

  • Cancelation Coverage – Issues a 100% refund for orders canceled the day prior to delivery and a 50% refund for dumpsters delivered but unused on drop off day.

  • Surface Protection Package – Guarantees the use of boards or other protective measures to ensure the dumpster avoids contact with the surface it is placed.

Extra Info: RolliSkate Protection

One unique way we protect your driveway is with a product called RolliSkates. The dumpster is placed on the RolliSkate which allows it to never touch the surface it is placed on. The skates glide across the surface leaving no visible indication anything was ever there!

2E. Service Agreement, Signature, and Payment Info

You’re almost done! Just read through the terms of service, sign at the bottom, and put in your payment information. Once we have those things completed, the order will be processed and a MAXCO representative will reach out to you at some point before your service period. Now just sit back and relax. We’ll do the rest!

Step 3. Performing the Service

So now we've done our research, placed our order, and the only thing let to do is wait until the dumpster arrives. The only difficult part from this point should be loading up your unwanted items. We make drop off and pick up easy!

3A. The Drop off

Assuming you placed your order online without calling us, you can expect us to reach out the week of your service period to go over final details. If you placed your order by phone then chances are we already went over some of the different things to expect. If you’re still unsure about whats going, feel free to give us a call and we can run through it with you.

Delivery Day

Communication is Key! If you have a special request, MAKE SURE WE KNOW ABOUT IT! We will accommodate almost every reasonable request you throw at us. Want it on one side of the driveway vs the other? No problem. Own a big piece of property and want it next to the mother in law suite in the back? No Problem. We may be able to park it on the grass if there is no issues with sprinklers or septic.

WE WANT TO MAKE YOUR PROJECT EASY! Just let us know how we may be able to do that and we will go out of our way to drop it off as close to the pile of junk as we can.

We always try to get our drop offs done in the morning of the drop off day or the night before if scheduling and logistics works better for an early drop off. We’ll likely be giving you a call or text the night before to keep you in the loop, but plan as though the dumpster will be there at 7:30 am and have all vehicles and objects out of the delivery zone.

River Ridge residential dumpster to make moving easy while disposing of unwanted items

3B. During the Service Period

If the dumpster has already been delivered, then this should be your time to focus on getting the project done. We’ll leave you alone to work, but we may reach out to discuss things like pick up schedules or in the case of big jobs to confirm if and when you may need a swap out to keep the ball rolling. If you have a crew of people or heavy equipment rented for your project we want to make sure our schedules can align with yours to prevent any delays.

3C. Pick Up Time

The Fun is coming to an End.

Pick up is generally going to be the last day of your service period. If you reserve a “Two Day Dumpster Service” for Tuesday the 9th, then pick up would generally be the morning of Thursday the 11th. Sometimes we are unable to grab it first thing in the morning, so it may sit for a few hours or possibly an extra day or two.

If you have a unique circumstance that requires it to be removed at a specific time or date, please let us know at the time of booking. Communication is vital to keeping everything flowing smoothly and keeping all parties happy throughout the service.

We accommodate a surprising number of special requests. Please state your intensions clearly, and ideally write them out in a text or email so we have something to reference and make certain we are available.

Step 4. Closing Out the Order Upon Completion

The job is done! You've made your selection, placed the order, completed the service, and now you wonder... will I be charged anything else? Will they send me a text or give me a call to let me know everything is done? Let's talk about it.

4A. Closing out an Order

(Scenario A) Let’s say for just a second that you chose the 1 ton included option for your dumpster service. If you followed all the rules and stayed below 1 ton of disposal, then you’re all done! There will be no more charges, so you can skip this step with a smile and enjoy looking at all the extra space you have around the house.

(Scenario B) If on the other hand you unreasonably overfilled the dumpster, placed a bunch of prohibited items in there, and put 1.8 tons of material in a 1 ton dumpster, then yes unfortunately we are going to have to charge you for that. 

Lets take a look at a couple scenarios.

Scenario A

Let’s say for just a second that you chose the 1 ton included option for your dumpster service. If you followed all the rules and stayed below 1 ton of disposal, then you’re all done! There will be no more charges, so you can skip this step with a smile and enjoy looking at all the extra space you have around the house.

Example of a properly loaded dumpster.

Example of a improperly loaded dumpster.

Scenario B

Now lets you selected the 2 ton dumpster service option, but your total disposal was 2.4 tons. The additional 0.4 tons of disposal will be billed at $0.07 per lb. If you added any days to your service period they will be billed at $25 per day. If the dumpster is loaded above the top you may be billed anywhere from $100 up to the price of a new dumpster + a dry run fee.

How does my final bill arrive?

When you agree to our terms of service you allow us to charge the original booking card for additional service options, overages, and potential damages if they were to arise. You can expect anything additional to be charged to the card on file upon completion, but in some cases we may reach out to you first to explain the situation before hand. If you would like an opportunity to review the charges before they are issued please make that clear up front.

4B. Thank you for supporting our service!

If you made it this far then I just want to thank you. Either you’ve now used our service in its entirety or theres a great chance you’re about to give us a shot. I want to personally say that we appreciate each and every one of you that gives us the opportunity to serve you. If you are happy with the service, please consider leaving us an honest Google Review, Following us on Facebook, Subscribing to our Youtube channel, and showing us some love on Instagram!